Rareori mi s-a intamplat sa scriu despre hoteluri din Bucuresti, iar principalul motiv este ca nu le pot experimenta ca turist. Am insa cateva locuri in care ma intorc de fiecare data cu maxima placere si pe care oricand le-as putea da ca exemplu hotelierilor din toata Romania.
Unul dintre aceste locuri este hotelul Radisson Blu din Bucuresti, cel mai mare hotel de cinci stele si unul dintre cele mai mari si bine structurate centre de intalniri si conferinte din Bucuresti.
Intamplarea face ca o data pe luna sa imi petrec aici cate 4 zile, in timpul cursurilor mele de Executive MBA si niciodata nu am simtit ca ceva este in neregula, ca le lipseste ceva ori ca personalul hotelului nu este pregatit. Pe partea de hotelarie nu i-am testat, insa nu am citit pana acum vreun review negativ la adresa lor. Fie ca servesti masa la unul din cele 4 restaurante din interiorul hotelului, ca participi la Sunday Brunch (am testat si asta de 2 ori) sau ca esti invitat la unul dintre evenimentele ce se desfasoara aici, catering-ul si serviciile Radisson au fost impecabile mereu.
Motivul pentru care va povestesc despre Radisson este ca saptamana trecuta am participat la un eveniment de presa organizat cu ocazia numirii noului Director General al hotelului, Bert Fol.
Pozitia de GM a fost detinuta din anul 2009 si pana in prezent de Yilmaz Yildirimlar. Desi se obisnuieste ca un astfel de post sa fie acordat pentru perioade de cate 3 ani, Yildirimlar a fost in fruntea hotelului din centrul orasului timp de 5 ani. In anul 2009 Radisson Blu Bucuresti a castigat titlul de “Deschiderea Anului”, iar directorul hotelului a castigat titlul de “Directorul General al Anului”.
Bert Fol este un specialist in hotelarie cu o experienta in domeniu de peste 30 de ani. A detinut pozitia de Director General al unuia dintre cele mai luxoase hoteluri de 5 stele din Moscova, Marriott Royal Aurora, si acum un deceniu a petrecut cativa ani in Bucuresti in calitate de director al hotelului Hilton.
Radisson Blu are deseori un grad de ocupare de peste 90% (saptamana trecuta a fost fully-booked cateva zile) si este in top 3 cele mai performante hoteluri ale grupului Carlson Rezidor, dupa cel din Zurich si Hanovra, iar in 2010 a obtinut premiul de “Hotelul Anului” (din grupul Rezidor).
Vesti bune pentru piata hoteliera din Bucuresti
Willem Van Der Zee, Vice-Presedintele pe Europa Centrala a Carlson Rezidor, a declarat ca parte din strategia grupului pentru Bucuresti in acest an este renovarea apartamentelor Centre Ville si surse din piata spun ca le vor rebrandui sub numele Park Inn, un alt brand al Carlson Rezidor. Van Der Zee nu exclude nici dezvoltarea unui nou Radisson Blu in Bucuresti, dar si deschiderea unor noi spatii de cazare, sub alte branduri ale grupului, in alte orase din tara.
Comentariu din TRIPADVISOR:
“Not Radisson Blu Standard!”
2 of 5 stars Reviewed 2 weeks ago
We have stayed in this Radisson several times when we visited family in Bucharest. Also being a business traveller and having the Club Carlson Concierge status we know what we can expect and they did not deliver. Actually the disappointing thing is it got worse every time we stayed there! We complained on several occasions and were promised that our feedback would be taken seriously. Usually in these Hotels you can expect to get pampered at least the next time when you go there to make up for the flaws before, but not so in this one. Last time we checked out after one night only and quickly relocated to the Hilton. They didn’t even bother to ask why we’d check out 5 nights earlier than booked!
Also I have to say sitting at the bar in this particular Radisson always felt like sitting in a brothel. You could witness one prostitute after another being escorted by hotel staff to the expecting male guests – it was simply an insult to pay that much for a hotel where everything is below standard and you even have to witness such transactions…
Absolute no go to stay here since Bucharest has many nicer hotels with much better service and ambience.
Stayed April 2013, traveled as a couple
1 of 5 stars Value
3 of 5 stars Location
1 of 5 stars Sleep Quality
2 of 5 stars Rooms
3 of 5 stars Cleanliness
1 of 5 stars Service
Less
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielaDumitrescu, Public Relations Manager at Radisson Blu Hotel Bucharest, responded to this review, 4 days ago
First of all we would like to thank you for your review.
We carefully read your comment and we would like to apologize for not meeting your expectations. We do take into consideration each notification coming from our guests, and this is actually our main priority. Therefore we would very much appreciate if you could help us with more details on my e-mail address daniela.dumitrescu@radissonblu.com .
If you already informed some of my colleagues about some inconveniences you faced in the hotel and no action was take I will personally investigate the matter and take the necessary measures for this not to happen again.
In what involves the second topic, we guarantee you that we totally disagree with these practices within the hotel. All our staff is trained not just to discourage but to take action together with the Security team and the Police in this matter. As the accusations are very serious, we will definitely check our security cameras to see if any unusual or against the hotel policy activity occurred that also involved our staff.
Once again we apologize for not meeting your expectations and promise that your feedback is taking into consideration, very much appreciated and solutions will be found.
Best regards,
Daniela Dumitrescu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asta dovedeste ca situatia turismului romanesc o ia pe o panta ascendenta. Mai avem mult de lucru la capitolul ospitalitate, tarife,servicii, dar Hotelul Radisson Blu e dovada vie ca se poate face si la noi turism de calitate.
Iar faptul ca sa schimbat conducerea nu poate fi decat un lucru bun. La vremuri noi, idei noi.
(author)
@ Alexey Hinkov: foarte frumos ca directorul de marketing a raspuns politicos la comentariu; situatii neplacute se intampla peste tot, important este sa fie rezolvate. Cat despre problema ridicata de acel domn, ne place sau nu ne place, dar foarte multi dintre turistii de business din Bucuresti (si alte orase, in special Timisoara) asta cauta si nu prea ai cum sa ii opresti, sa ii urmaresti sau sa intri in viata lor privata.